![]() On some websites the Download and Recording function may not work or be available. ![]() If the Download This Video button is not appearing after install, see Customer Support Answer 8883.Internet Explorer 9 may need to be restarted in order for the Download This Video button to appear.To download a video from, click Switch to Flash Player and download as usual. In Chrome, downloading from can create a WebM file that does not play. ![]() To convert a downloaded file to 3GP, select the file in your Library and click Convert to. In Windows XP, it is not possible to convert files to 3GP from the RealDownloader window.If you have trouble downloading from Firefox, upgrade Firefox. Firefox versions prior to 3.5.8 are not fully supported.Saving a picture from a WMV or MP4 will result in a black image.If RealPlayer Trimmer is in use when an H.264 codec is installed, RealPlayer Trimmer must be restarted before it will use the codec.It is not possible to trim VOB files at this time.This does not affect the actual video trimming. Videos from some digital video cameras may show green thumbnails in the trimmer timeline bar.Videos from some digital video cameras may not show an audio waveform in the trimmer timeline bar when switching from Thumbnail to Waveform view.WMV files that use the MSS2 codec cannot be trimmed.RealPlayer Trimmer features are not fully supported in Windows XP.RealPlayer Trimmer does not support subtitles.It is not possible to trim MKA files at this time.It is not possible to trim WebM files at this time.These files will display a source URL in the Library in either thumbnail or list view. ![]()
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